Job Title: Engineer II, Software
Experience: 4-5 Years
Job Location: Remote, India
Company Overview:
As fifthnote – An Ensemble Health Partners Company, we're at the forefront of innovation, leveraging cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. Our future-forward technology combines tightly integrated data ingestion, workflow automation and business intelligence solutions on a modern cloud architecture. We have the second-largest share in the RCM space in the US Market with 10000+ professionals working in the organization. With 10 Technology Patents in our name, we believe the best results come from a combination of skilled and experienced team, proven and repeatable processes, and modern and flexible technologies. As a leading player in the industry, we offer an environment that fosters growth, creativity, and collaboration, where your expertise will be valued, and your contributions will make a difference.
Position Overview:
Support Intelligent Virtual Agent development, implementation and maintenance of advanced conversational AI into telephony systems to enhance customer interactions. You will work closely with cross functional teams, including telephony engineers and customer experience specialists to ensure the virtual agent aligns with business objectives and delivers seamless user experience.
Roles & Responsibilities
- Advocate for our users and empathize with their needs.
- Engineer should collaborate with telephony teams to implement intelligent virtual assistant (IVA) capabilities within existing systems.
- Ensure smooth integration with telephony protocols, IVR platforms and backend systems for robust call handling.
- Partner with customer experience teams to design conversational flows that are intuitive and user centric.
- Incorporate feedback from users to continuously refine the virtual agent’s performance.
- Work closely with AI teams to enhance the virtual agent’s understanding and responsiveness and optimize system scalability, reliability and security for handling high call volumes.
- Leverage analytics to monitor key metrics such as call resolution rates, customer satisfaction and virtual agent effectiveness.
- Use insights to identify areas for improvement and implement iterative enhancements.
Required Skills
- Bachelor’s degree or Equivalent Experience
- Programming Languages: Proficiency in Python, Java, or C++.
- Speech Recognition: Experience with speech-to-text technologies like Google Speech API, Deep gram, or Microsoft Azure Speech.
- Natural Language Processing (NLP): Knowledge of NLP concepts
- Generative AI Models: Familiarity with integrating models like GPT-4, BERT, or other transformer-based architectures.
- Voice User Interface (VUI) Design: Skills in designing and optimizing voice user interfaces. Prefer candidates with experience with Five9 AI Studio IVA platform
- Machine Learning: Understanding of machine learning algorithms and frameworks API Integration: Experience with RESTful APIs and web services.
- Cloud Platforms: Proficiency in cloud services like AWS, Google Cloud, or Azure for deploying AI models.
- Soft Skills
- Problem-Solving: Strong analytical and problem-solving abilities.
- Communication: Excellent verbal and written communication skills to collaborate with cross-functional teams.
- Adaptability: Ability to quickly learn and adapt to new technologies and methodologies.
- Teamwork: Experience working in agile development environments and collaborating with diverse teams.
Nice to Have:
- Knowledge and/or experience designing for healthcare.
- Digital agency experience.
- Experience in quantitative data analysis.
- Ability to create Figma design libraries.
- Experience with Pendo software
Why Join US?
- We adapt emerging technologies to practical uses to deliver concrete solutions that bring maximum impact to providers’ bottom line. We currently have 10 Technology Patents in our name.
- We offer you a great organization to work for, where you will get to do best work of your career and grow with the team that is shaping the future of Revenue Cycle Management.
- We have our strong focus on Learning and development. We have the best Industry standard professional development policies to support the learning goals of our associates.
- We have flexible/ remote working/ working from home options
Benefits
- Health Benefits and Insurance Coverage for family and parents. Accidental Insurance for the associate.
- Compliant with all Labor Laws- Maternity benefits, Paternity Leaves.
- Company Swags- Welcome Packages, Work Anniversary Kits
- Exclusive Referral Policy
- Professional Development Program and Reimbursements.
- Remote work – flexibility to work from home.