Job Title: IT Support Analyst
Experience: 1-5 Years
Job Location: Remote, India
Company Overview:
As fifthnote – An Ensemble Health Partners Company, we're at the forefront of innovation, leveraging cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. Our future-forward technology combines tightly integrated data ingestion, workflow automation and business intelligence solutions on a modern cloud architecture. We have the second-largest share in the RCM space in the US Market with 10000+ professionals working in the organization. With 10 Technology Patents in our name, we believe the best results come from a combination of skilled and experienced team, proven and repeatable processes, and modern and flexible technologies. As a leading player in the industry, we offer an environment that fosters growth, creativity, and collaboration, where your expertise will be valued, and your contributions will make a difference.
Position Overview:
The IT Support Analyst -I / II will be responsible for providing Level-1 monitoring support for Azure Cloud Resources and Azure Virtual Desktop environment. Additionally, the candidate will handle Five9 telephony support to manage issues related to endpoints, network, Operating System, Access & Identity Management (IAM) etc. We are looking for a motivated and skilled IT Support Analyst with a passion for providing exceptional support.
Roles & Responsibilities
- Provide Level-1 monitoring support for Azure Cloud Resources, MoveIT and Azure Virtual Desktop.
- Handle Five9 telephony support addressing issues related to endpoints, Operating Systems, Network, Identity & Access etc.
- Provide technical assistance over ServiceNow incidents, emails, Teams chat, and telephone.
- Utilize ServiceNow for IT service management (ITSM) processes.
- Monitor and manage IT infrastructure using Logic Monitor.
- Respond to and resolve IT support requests in a timely and efficient manner.
- Collaborate with other IT team members to ensure seamless support and issue resolution.
- Document and maintain accurate records of support activities and resolutions.
- Assist in the development and implementation of IT policies and procedures.
- Provide customer service and support to end-users.
- Perform patch management and vulnerability mitigation.
- Prepare and share daily reports related to incidents and telephony calls.
Required Skills
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, specifically in Level-1 monitoring support for Azure Cloud Resources..
- Experience with Five9 telephony support.
- Working knowledge of Networking and IAM.
- Expert in installation and configure Windows and Linux environment and Applications.
- Troubleshooting knowledge of Teams, Outlook and other O365 Apps.
- Hands on experience with ServiceNow and Logic Monitor for ITSM processes.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Should Have
ITIL certification.
Working knowledge of Asset Management.
Working knowledge of Patch Management & Vulnerability Mitigation.
Good sense of prioritization and time management.
Effective team core skill valuation and upscaling.
Why Join US?
- We adapt emerging technologies to practical uses to deliver concrete solutions that bring maximum impact to providers’ bottom line. We currently have 10 Technology Patents in our name.
- We offer you a great organization to work for, where you will get to do best work of your career and grow with the team that is shaping the future of Revenue Cycle Management.
- We have our strong focus on Learning and development. We have the best Industry standard professional development policies to support the learning goals of our associates.
- We have flexible/ remote working/ working from home options
Benefits
- Health Benefits and Insurance Coverage for family and parents. Accidental Insurance for the associate.
- Compliant with all Labor Laws- Maternity benefits, Paternity Leaves.
- Company Swags- Welcome Packages, Work Anniversary Kits
- Exclusive Referral Policy
- Professional Development Program and Reimbursements.
- Remote work – flexibility to work from home.