Job Title: IAM Manager

Experience: 8+ Years

Job Location: Hyderabad, Pune or Remote
Timing: 9 pm to 6 Am (IST)

Company Overview:

Ensemble Health Partners India is at the forefront of innovation in the Revenue Cycle Management (RCM) space, leveraging modern technology to drive meaningful, real-world impact. Our future ready platforms bring together AI driven analytics, intelligent data ingestion, workflow automation, and business intelligence built on a scalable, cloud native architecture. Our AI powered solutions are actively running in production, continuously optimizing processes and delivering data driven insights at scale. With the second largest market share in the U.S. RCM industry, a global workforce of 15,000+ professionals, and 12 technology patents, we deliver results through strong teams, proven processes, and flexible, modern technologies. As part of our continued growth, we have launched our Global Capability Center (GCC) in Hyderabad designed to serve as a strategic extension of our global operations. The GCC brings together technology, analytics, and RCM expertise to build scalable solutions, accelerate innovation, and support our long-term vision of transforming healthcare operations. At Ensemble Health Partners India, we foster a culture of growth, collaboration, and innovation where your expertise is valued, your ideas are heard, and your work makes a measurable impact.

Position Summary:

This role supports the IAM/Provisioning organization by converting approved intake data (e.g., HR-generated reports) into properly documented tickets, coordinating status updates, and managing escalation communications so work remains efficient, transparent, and on track. The coordinator is not a provisioner and does not perform IAM engineering; the role is focused on workflow coordination, documentation, and customer communication.

Key Responsibilities

1. Team Leadership & People Management

· Lead, mentor, and manage the IAM team to ensure high performance and engagement.

Conduct weekly 1:1 meetings with team members to review progress, provide guidance, and support development.
Set clear expectations and foster a culture of accountability and continuous learning.
Manage team performance through regular feedback, coaching, and performance reviews.

2. Goal & Performance Management

· Define and track team goals aligned with organizational objectives.

Monitor performance against SLAs, KPIs, and operational metrics.
Drive accountability for deliverables and outcomes across the IAM function.

3. IAM Operations & Service Management

· Oversee IAM service delivery, including provisioning, deprovisioning, access reviews, and identity lifecycle management.

Manage and optimize the ServiceNow ticket queue, ensuring timely resolution of requests and incidents.
Ensure adherence to SLAs, audit requirements, and compliance standards.

4. Escalation & Incident Management

· Act as the primary point of contact for IAM-related escalations.

Ensure timely resolution of critical issues impacting access or business continuity.
Collaborate with cross-functional teams to resolve complex identity and access challenges.

5. Strategy & Stakeholder Alignment

·Partner with functional leaders to define and execute tactical IAM strategy aligned with business and security priorities.

Translate strategic objectives into actionable IAM initiatives and roadmaps.
Engage with internal stakeholders to continuously improve IAM services and user experience.

6. Automation & Process Improvement

· Drive automation initiatives to improve efficiency, reduce manual effort, and minimize risk.

Identify and implement process improvements across IAM workflows and operations.
Leverage tools and technologies to enhance scalability and maturity of IAM processes.

Required Skills

Leading a team responsible for provisioning, deprovisioning, and identity lifecycle execution
Managing ticket queues, SLAs, and operational delivery
Serving as the escalation point for access-related issues
Driving process improvement and automation initiatives

Why Join US?

•   Work on real-world healthcare and technology challenges, powered by emerging technologies and a strong innovation mindset.
•   Be part of a fast-growing, people-first organization where your work creates measurable impact.
•   Grow continuously with structured learning, certifications, and industry-recognized development programs.
•   Collaborate with high caliber teams that value ownership, trust, and accountability.
•   Grow alongside an organization that’s scaling with purpose and clarity. Be part of a fast scaling Global Capability Center with meaningful global responsibility.

Benefits:

•   Comprehensive health insurance coverage for associate, kids (2) and parents supporting physical and financial well being beyond the workplace.
•   Accidental insurance coverage for the associate that adds an extra layer of security.
•   Professional development programs with reimbursement support to help you upskill and grow with confidence.
•   A workplace that is fully compliant with labor laws, including maternity and paternity benefits.
•   Thoughtful experiences like welcome kits, company swag, and work anniversary gifts that recognize your journey with us.
•   Benefits designed to support you at different stages of life and career, not just on day one.

Numbers of Positions:

IAM Manager

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